Delivery Policy

Nature of Services

Unlimited Potential provides professional services — including executive coaching, leadership development programmes, corporate training, and keynote speaking — rather than physical goods. As such, there is no physical shipment or delivery of tangible products.

How Services Are Delivered

Services are delivered in one or more of the following formats, as agreed upon during the engagement:

• In-person: On-site at the client's premises or at a mutually agreed venue in the British Virgin Islands or wider Caribbean.
• Virtual: Via secure video conferencing platforms (Zoom, Microsoft Teams, or equivalent).
• Hybrid: A combination of in-person and virtual sessions as appropriate for the engagement.

Delivery Timeline

Upon confirmation of payment, you will receive a written confirmation email within 48 hours outlining the service details, scheduled dates, and any preparatory materials. Service delivery begins on the agreed start date as specified in your confirmation or service agreement.

Digital Materials

Where programmes include digital resources (workbooks, assessment tools, or supplementary materials), these will be delivered electronically via email or a secure download link within 5 business days of payment confirmation or at the commencement of the programme, whichever is later.

Travel for In-Person Delivery

For engagements requiring travel outside of Tortola, British Virgin Islands, travel and accommodation costs are the responsibility of the client unless otherwise agreed in writing. Scheduling for travel-dependent engagements is subject to reasonable lead times (minimum 14 days).

Service Availability

Services are available to clients in the Caribbean, North America, and internationally. There are no export restrictions on our services. However, scheduling and delivery format may vary based on geographic location and time zone considerations.

Rescheduling

If a scheduled session cannot be delivered due to circumstances beyond our control (natural disaster, illness, or force majeure), we will reschedule at the earliest mutually convenient date at no additional charge. Please refer to our Refund & Cancellation Policy for client-initiated changes.

Contact

For questions about service delivery, scheduling, or special requirements, please contact us: